#Postview vmi edu password

If the questions are answered correctly, Self Service Password allows the authenticated user to securely select a new password and/or unlock their account. After entering their domain name (VMI) and network ID, they will be prompted to answer their pre-selected personal challenge-response questions. To reset a password using Self Service Password at work, on the road, or at home, the user simply accesses the VMI Self Service Password Web page from any Internet connection. Will Self Service Password work with Colleague and Post View passwords?.SSP will provide VMI with time savings in both the Help Desk and end-user productivity. Self Service Password increases network availability and security by utilizing a “challenge and response” technology to validate the user’s identity during the network password-reset process. Note: All helpdesk assisted password resets will require the user be able to answer their 3rd security question- the inability to do this will require the user to physically present him/herself at the VMI help desk with a photo ID. This is especially critical when the user needs a password reset outside of the help desk hours of operation. SSP not only removes the burden from the Help Desk but most importantly lets the user get back to work with minimal disruption or delay. Cadet visits to the VMI help desk to process password reset requests are eliminated. This equates to more than three hours per week at the help desk and an incalculable amount of user time.Įvery action taken with Self Service Password is logged to a database, which allows critical data, alerts, and reset failures to be e-mailed directly to VMI’s security administrator.ĭelay, frustration, lost productivity, and overhead typically experienced while waiting for the Help Desk to process password reset requests are eliminated. This process accounts for over 15% of all VMI Help Desk calls. Verify (correctly answer the private questions)Īs long as the user has access to a browser they can reset their password and unlock their account without requiring any help desk assistance. Resetting a password is as simple as the following three easy steps:Ģ. Self Service Password will also require and assist users in selecting a “best practices” password by ensuring that the VMI password policy is adhered to. Self Service Password ensures the highest level of network security by utilizing an encrypted 'challenge-response' process. By automating this mundane and re-occurring task, such non-productivity can be eliminated.

VMI is deprived of the valuable contributions of the disconnected faculty, staff, or cadet, while they sit idle waiting to gain access to their critical applications, data, and email.

In today's technology-dependent VMI, productivity decreases to almost zero for users who have forgotten their password or are locked out of the network. The Self Service Password Web site can be accessed at any time of day from any connected location, including the Barracks, an office or lab computer, a home Internet account, a hotel, an airport business kiosk, or an Internet Café. In the case of a forgotten password, the user accesses the Self Service Password Web site, answers the questions, and can reset their password or unlock their account.

The user then chooses three challenge-response items from a list of open-ended questions that are designed to have specific answers that are easy to recall and are only known to that individual. Users initially connect to the Self Service Password system using their known password to configure their security settings. Self Service Password provides VMI faculty, staff, and Cadets with a browser-based tool that enables secure reset of the forgotten domain/network access passwords and the ability to unlock an account without assistance from Help Desk.įorgotten passwords are one of the most frequent calls to Help Desk and IT staff resulting in lost productivity for both the user and technical staff.

Postview vmi edu